Privacy Policy

Effective Date: February 25, 2026

BookMyPuja ("we", "our", or "us") operates the BookMyPuja mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you register or use our Service, we may collect:

Full name
Email address
Phone number
Postal address
Date of birth or Nakshatra / Gotra details (for puja personalization)
Profile photo

1.2 Payment Information

We use third-party payment processors (such as Razorpay) to handle transactions. We do not store your full credit/debit card number or bank account details on our servers. Payment data is handled in accordance with PCI-DSS standards by our payment partner.

1.3 Location Data

With your permission, we collect approximate and precise location data from your device (via GPS, Wi-Fi, or cellular networks). This is used to:

Discover nearby temples, priests, and puja services
Provide proximity-based recommendations and search results
Show relevant local offerings and events

You can disable location access at any time through your device settings, though some features may be limited.

1.4 Camera and Media Data

With your permission, we may access your device camera or photo library for:

Uploading or capturing a profile photo
Document verification or uploading required documents (e.g., priest credentials)
Scanning QR codes for bookings or payments

Photos and media are uploaded securely and used only for the stated purposes.

1.5 Biometric Data

If you enable biometric login (Face ID, fingerprint), the authentication is processed entirely on your device using your operating system's secure enclave. We never receive, store, or transmit your biometric data to our servers.

1.6 Usage and Device Data

We automatically collect certain information when you use the Service, including:

Device type, operating system, and version
App version
IP address
Pages or screens visited, features used, and time spent
Crash logs and performance data

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process bookings and payments
Personalize puja recommendations based on your preferences and location
Send booking confirmations, reminders, and updates
Communicate with you about new features, promotions, or support
Ensure security and prevent fraud
Comply with legal obligations

3. SMS and Communication

We may send you SMS messages for:

OTP verification during registration or login
Booking confirmations and reminders
Important account notifications

You may opt out of promotional messages at any time. Transactional messages related to your bookings cannot be opted out of while you have an active account.

4. Third-Party Services

We work with trusted third-party providers to operate our Service. These providers have access to your information only as needed to perform their functions and are obligated to protect it.

4.1 Payment Processing

Razorpay processes all payment transactions on our behalf. Your payment information is handled directly by Razorpay under their security standards. See Razorpay's Privacy Policy.

4.2 Maps and Location Services

We use the Google Maps Platform for mapping, geocoding, and location-based features. When you use location features, data may be processed by Google. See Google's Privacy Policy.

4.3 Analytics and Error Reporting

We use analytics services to understand how the Service is used and to diagnose technical issues. These services may collect anonymized usage data, crash reports, and performance metrics.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Service Providers: Temples, priests, and pandits you book through the platform receive relevant booking details to fulfill your request.
With Payment Partners: As described in Section 4.1 above.
For Legal Compliance: When required by law, regulation, or legal process.
For Safety: To protect the rights, property, or safety of BookMyPuja, our users, or the public.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL) and at rest. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data
Withdraw consent for data processing
Export your data in a portable format

To exercise any of these rights, please contact us at support@bookmypuja.global.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the app or on our website, and by updating the "Effective Date" above. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@bookmypuja.global
Website: bookmypuja.global